Refund and Cancellation Policy

Last updated: 6 November 2026

This policy explains when Fiber Tech, a BSNL franchise operating under the i-link brand, gives refunds for broadband, OTT, IP, CCTV and related services. It forms part of our Terms and Conditions.

1. Before installation

• If you cancel before installation starts, the full amount you paid is refunded.
• If we find that a connection is not technically feasible at your address, the full amount is refunded.

2. After installation

• Installation and activation charges are not refundable once the connection has been installed.
• Monthly plan charges are not refunded for a billing cycle that has already started, including for partial use of that cycle.
• For plans paid in advance for several months (for example, quarterly or yearly), if you cancel, the charges for the full months not yet started are refunded, after subtracting any discount given for the longer period.

3. Service outages

If your connection is down for more than 72 hours in a row because of a fault on our side, and you reported the fault to us, we will add the lost days to your plan or credit the amount against your next bill. Outages caused by events outside our control are not covered (see section 4 of our Terms and Conditions).

4. Equipment and security deposit

• Any refundable security deposit for equipment is returned after the equipment (such as the ONT/router and power adapter) is returned to us in good working condition.
• Charges for damaged or missing equipment are deducted from the deposit.
• Equipment you have bought outright is not refundable once installed, except under the manufacturer's warranty.

5. OTT and third-party subscriptions

OTT subscriptions and other third-party services included with a plan are not refundable once activated.

6. Duplicate or wrong payments

If you are charged twice or pay a wrong amount by mistake, tell us within 30 days with your payment reference. After we confirm the payment, the extra amount is refunded in full.

7. How to cancel or request a refund

• Contact us by phone or WhatsApp (details below) with your name, registered mobile number and customer ID.
• Disconnection is processed by the end of your current billing cycle, unless you ask for it sooner.
• Approved refunds are paid to the original payment method within 7 to 10 working days of approval. Cash payments are refunded by bank transfer to an account in the subscriber's name.