Terms and Conditions

Last updated: 6 November 2026

These Terms and Conditions ("Terms") govern your use of the broadband, OTT, IP, CCTV and related services ("Services") provided by Fiber Tech, a BSNL franchise operating under the i-link brand ("Fiber Tech", "we", "us"). By applying for, activating or using any Service, you agree to these Terms.

1. Eligibility and registration

• You must be at least 18 years old and legally able to enter into a contract in India.
• You must submit a completed application form and valid identity and address proof (KYC) as required by the Department of Telecommunications (DoT) and BSNL. Connections are activated only after KYC is verified.
• You are responsible for making sure the information you give us is accurate, and for telling us about any change.

2. Installation and equipment

• A connection is provided only where it is technically feasible. Installation timelines are estimates and may vary with site conditions and permissions.
• You must allow our technicians reasonable access to the premises and arrange any permission needed from the building owner or society.
• Equipment supplied by us (such as the ONT/router, fiber cable and connectors) remains our property unless stated otherwise in your plan. You must keep it safe and return it in good condition when the connection is closed. Lost or damaged equipment may be charged at its replacement cost.
• Any "Free Router" or similar offer applies only for the period and plan stated at the time of purchase.

3. Plans, charges and payment

• Plan prices are shown exclusive of GST. GST and any other applicable taxes are charged extra.
• Plans are billed in advance for the billing cycle you choose. Payment must be made by the due date shown on your bill or renewal reminder.
• If payment is not received by the due date, the Service may be suspended until dues are cleared. A reconnection charge may apply.
• We may revise plan prices or benefits. We will tell you at least 30 days before a change takes effect, and the change will apply from your next billing cycle.

4. Speed and service quality

• Speeds listed for a plan are the maximum speeds available on our network. Actual speeds can vary because of your device, Wi-Fi conditions, the number of connected devices, the website or server you are using, and network traffic.
• We aim to keep the Service available at all times but do not guarantee uninterrupted service. Planned maintenance will be announced in advance where possible.
• Outages caused by events outside our control, such as power failures, fiber cuts by third parties, natural disasters or government orders, are not a breach of these Terms.

5. Acceptable use

You agree not to use the Services to:

• break any law, including the Information Technology Act, 2000 and DoT licence conditions;
• send spam, distribute malware, or attempt unauthorised access to any system or network;
• share, download or host content that is illegal, obscene, defamatory or infringes intellectual property;
• resell, sublet or share the connection outside your registered premises without our written consent.

We may suspend or terminate the Service if you breach this section, and we will cooperate with lawful requests from government and law-enforcement agencies.

6. OTT and third-party services

OTT subscriptions, TV channels and other third-party content bundled with a plan are provided by their respective owners and are subject to those owners' terms. Fiber Tech is not responsible for changes to, or withdrawal of, third-party content.

7. Cancellation and refunds

You may cancel your connection by contacting us. Refunds, where applicable, are handled under our Refund Policy.

8. Suspension and termination

We may suspend or terminate the Service without notice if you fail to pay dues, give false KYC information, breach these Terms, or if we are required to by BSNL, DoT or any court or authority.

9. Limitation of liability

To the extent permitted by law, Fiber Tech is not liable for any indirect or consequential loss, including loss of data, business or profits, arising from the use of or inability to use the Services. Our total liability for any claim is limited to the charges you paid for the affected billing cycle.

10. Privacy

We handle your personal information as described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page with its "Last updated" date. Continuing to use the Services after a change means you accept the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Karaikudi, Tamil Nadu.